Refund policy

Due to the nature of our products, we do not offer returns or exchanges once the original packaging has been opened. However, we are committed to ensuring customer satisfaction and will issue refunds or replacements under the following circumstances:

Refunds May Be Issued For:

Order Arrived Broken:
If your slime is damaged during shipping, please report it within 24 hours of delivery. Provide clear photos of the damaged item and packaging.

Order Was Not Delivered:
If your order does not arrive, please contact us for assistance.

Wrong Order Was Received:
If you receive an incorrect order, we will replace it with the correct items.

 

Refunds Are Not Issued For:

No Longer In Need of Product:
We cannot issue refunds for changes in need or preference.

Deciding to Cancel Post Shipment:
Once an order has shipped, cancellations are not possible.

Scent Preference:
As scents are subjective, we do not offer refunds based on scent preference.

Customer Over-Activates Slime:
We do not issue refunds if the slime is over-activated or altered against our advice.

Slime Is Under-Activated:
Customers are advised to activate slime as needed; refusal to do so does not qualify for a refund.

Accidental Orders:
Refunds are not available for accidental orders reported after shipping.

Incorrect Address Provided by Customer:
Orders delivered to a wrong address due to an invalid address given by the customer are not eligible for a refund.

No Proof of Defective Product:
We require photo or video evidence to process claims of defective products.

For any issues, please contact our customer support team at hello@gurooslime.com. We strive to respond promptly and assist with any concerns regarding your order.